Shipping Policy

1- Company Information

At Goalzy Football, we have been turning passion for the game into peak performance since 2021. We deliver top-tier football boots and sports gear designed for players who demand maximum agility and precision on the pitch.

2- Order Processing Time

After payment confirmation, your order will be prepared and packaged for shipping.

Order processing: 3 to 7 business days.

3- Shipping Methods

We offer international shipping through trusted logistics partners and transport networks.

International logistics

Local postal services in the destination country

The final shipping carrier may vary depending on the destination country and available logistics routes.

4- Delivery Timeframe

Delivery times may vary depending on the destination country, customs procedures, transport conditions, and the efficiency of local delivery services.

For European countries, the estimated average timeframe is 10 to 20 business days, starting from shipping confirmation.

Please note that this timeframe is only an estimate and does not constitute a delivery guarantee, as international shipments may experience delays due to external factors such as customs clearance, logistics conditions, and other circumstances beyond our control.

5- Tracking Information

As soon as your order is dispatched, you will receive an email with the tracking code to track your delivery.

Tracking information may take some time to update after shipping confirmation, due to the time required for logistics systems to synchronize.

During transit, especially for international shipments, tracking updates may occur at different stages of the route, which may result in time gaps between updates.

6- Delivery Address

It is the customer's responsibility to provide accurate shipping information during the checkout process.

Please verify:

Full name

Address (Street and number)

Apartment/Unit number (if applicable)

Postal Code

City

Country

Contact information

7- Customs and Import Taxes

International shipments may be subject to customs inspections, import clearance, and other legal requirements established by the authorities of the destination country.

Any customs duties, import taxes, tariffs, or other charges levied by local authorities are the sole responsibility of the customer, when applicable.

NKesportivos has no control over customs clearance processes and is not responsible for delays arising from inspections, holds, or any procedures conducted by government authorities in the destination country.

8- Damaged Items and Packaging

In the event that your order arrives damaged, please contact our support team within a reasonable timeframe after delivery.

Please provide:

Order number

Photos of the packaging

Photos or videos showing the condition of the product

Our team will review the situation and provide you with an appropriate solution.

9- Contact

support@goalzyfootball.com